Standard therapeutic consult

What is a standard therapeutic consult?

A standard therapeutic consult includes two different recipes for a homemade therapeutic diet, and a detailed report for the referring veterinarian and the owner.
It is our most personalised service and is suitable for pets with complex medical needs. It includes:

  • Detailed referral report outlining the nutritional features and goals of the recipes

  • Two different, personalised recipes ideal for the patient's individual needs

  • Owner ingredient requests considered, as much as possible

  • Also includes preparation instructions, shopping list with links to required ingredients and supplements, and frequently asked questions on batch-preparing, problem-solving etc

  • No face-to-face or phone appointment occurs - all consultancy and recipe formulations are performed remotely (via email/online)

  • Three hours of follow-up email support is provided. Ongoing support is available at an additional cost

  • If the owner requires more than two personalised recipes, there is a charge of $150 AUD tax free per additional recipe

  • Urgent consultations (24-hour turnaround time) are possible (additional fee of $200 AUD tax free)

Cost: 380.00 AUD (GST and VAT exempt)

Turnaround time: 1 to 3 weeks

How does it work?

  1. All consultations for pets with medical needs require referral by the pet's regular veterinarian. If you own a pet that needs a home-prepared therapeutic diet, ask your vet to submit a referral (instructions below).
     

  2. Once we receive both required forms (see below), we will go ahead and formulate the recipes, and email the completed report and recipes back to the referring veterinarian.
     

  3. The veterinarian can then provide the report/recipes to the owner.
     

  4. Both the referring vet and the pet's owner are welcome to contact us by email with any questions or concerns. The consultation includes three hours of follow-up email support.
     

  5. A tax invoice will be sent to the referring veterinarian's practice upon completion of the consultation. Payment can be made by either credit card or bank transfer. We do not invoice the owner directly for the consultation.

 

Please note that advice regarding nutritional management for specific diseases will not be provided directly to clients. Consults must be initiated by the referring veterinarian, who has the most current knowledge of the patient.
This is because we can't and shouldn't provide medical recommendations directly to an owner we have never met, for a patient we have never seen face-to-face.

What service do I need?

Quick therapeutic consult

One recipe included

Semi-personalised

Brief report, FAQ, shopping list and prep instructions 

Turnaround: 2-7 days

Cost: $210 AUD 

Standard
therapeutic consult

Two recipes included

Fully personalised

Comprehensive report, FAQ, shopping list and prep instructions
  

Turnaround: 1-3 weeks

Cost: $380 AUD 

Novel protein
consult

One recipe included

Fully personalised

Comprehensive report, FAQ, shopping list and prep instructions
  

Turnaround: 1-3 weeks

Cost: $225 AUD 

Healthy pet
recipes

Healthy pet recipes for adult and growing dogs and cats are available for purchase and download via our store

Cost: $25-55

How do I refer a patient for a consult?

Complete the vet request form here:

 

Ask the owner to complete the
diet history form here:

Once we receive both forms, we will go ahead and schedule the consult for completion. 
 

We also have a client handout available here, which explains the therapeutic consultation process. We recommend providing clients with a copy when the consult is requested: